SHIPMENTS
All products ordered by the Customer and confirmed will be shipped by Express Courier (national and international) to the address indicated by the Customer for delivery. For the shipment, a contribution to the costs will be requested (WHERE PROVIDED) which will be highlighted during the purchase procedure and on the "Your order confirmation" form, in relation to the country of destination of the order. As an indication, the shipping costs vary in relation to the weight/volume (WHERE PROVIDED). BLACKHOPE ITALY srls reserves the right to apply facilitated shipping conditions or cancel them, for Italy and abroad, communicating the conditions of the offer in advance on the website. The shipment of the products will take place only after the payment of the order amount has been duly recorded and confirmed. Products shipped to Italy are approximately delivered within 1-3 working days of shipment; products shipped within the European Union are delivered within 2-4 working days of dispatch. For shipments outside the EU it takes on average 3-7 working days from shipment. Shipments are made from Monday to Friday. Any variation to the above will be promptly communicated via e-mail to the Customer.
RIGHT OF WITHDRAWAL
The Customer has a right of withdrawal (Legislative Decree 206/2005) which he can exercise, without having to justify the reasons, within a period of 30 working days starting from the day of receipt of the ordered items. The right of withdrawal can be communicated within the term indicated above, by telegram, fax or e-mail. The shipping costs for returning the goods are the sole responsibility of the customer. In order for the right of withdrawal to be exercised, the items must be returned intact, in their original packaging in perfect condition and subject to agreement with BLACKHOPE ITALY. The goods must be sent back with an insured package carriage free to:
BLACKHOPE ITALY - Viale dell'industria 23/a 35129 Padua (PD)
VAT number: 05543540289
📞 3407279921
No package sent cash on delivery or carriage forward will be collected by BLACKHOPE ITALY srls, the refund of the invoiced price of the returned items will be made by crediting the customer's bank account within 14 days of receipt of the return. Items returned incomplete, worn, damaged or soiled for reasons attributable to the Customer will not be reimbursed and will not, under any circumstances, give rise to the recognition of a credit equal to the price of the item initially ordered. If the return should depend on an error by BLACKHOPE ITALY srls, the shipping costs will be borne by the seller; in all other cases, the shipping costs will be borne by the buyer.